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Youth Engagement Apprentice

Up to £14,500 per annum

Cognus Limited are looking for a Youth Engagement Apprentice to be responsible for the welfare and engagement of young people engaged with the Sutton Music Service.

Sutton Music Service, Cognus Limited
24 Denmark road, SM5 2JS
Contract Type
Full-Time Permanent
Closing Date
5th December 2019

This role will include supporting the young people at rehearsals, concerts and events as well as ensuring the smooth running of the service by supporting various administrative tasks. A cheerful nature is essential as is previous experience of or an interest in working with young people and managing projects aimed at children and young people.

Because of the nature of the service there will be some regular evening and weekend work and applicants must be happy working outside of normal working hours however the role will not involve lone working.
A love of music is a must for this role although no formal music training is required. Candidates must have a can-do attitude and be willing to support all aspects of the Sutton Music Service and able to travel to various venues across Sutton.

The role will offer a Level 3 Business or Youth Apprenticeship depending on the successful candidate and Cognus will support all learning associated with this qualification.

Job Summary

  1. To be responsible for the welfare and engagement of the young people at rehearsals, concerts and events.
  2. To coordinate the smooth-running of all Sutton Music Service ensembles, working with a team of music tutors, and student and parent volunteers.
  3. To coordinate the delivery of all Sutton Music Service concerts and largescale events.
  4. To develop and maintain the Music service database, ensuring that we have up to date signed terms and conditions and data and privacy permissions.
  5. To work in collaboration with the Sutton Music Service team to create an inclusive service that helps every young person in the London Borough of Sutton to make, be inspired by and to celebrate the music that they love.
  6. To contribute to the development plans for fundraising and generating additional income to produce music and arts-based projects that meet the needs of young people across the London Borough of Sutton.
  7. To support the Head of Music Service with the collection of key performance data required by Arts Council England.

Principal Accountabilities

  1. Coordinate Sutton Music Service rehearsals by:
    1. supervising each rehearsal
    2. producing registers and timetables
    3. overseeing the signing in and out of students and tutors
    4. managing equipment and sheet music
    5. making sure that all student and parent/carer details are correct on Paritor
    6. authorising tutor pay claims
    7. Monitoring student attendance to rehearsals and concerts, and developing strategies to maximise participation.
  2. To enhance the student experience by:
    1. leading the student council
    2. ensuring that all students are engaged
    3. promoting Sutton Music Service ensembles
    4. creating social media and website content
    5. producing a half termly newsletter
  3. Coordinator the running of Sutton Music Service concerts and largescale events by:
    1. event planning
    2. communicating with the tutors, students, parents/carers
    3. producing concert programmes
    4. working in collaboration with Sutton Youth Music Supporters Association
    5. attend and coordinate the European Music Tour and weekend residential in collaboration with Music Leadership team
  4. Attend and contribute to monthly Music SLT team meetings.
  5. Attend Sutton Music Education Hub board meetings, as necessary, to report and present information.
  6. Work with the music leadership team to ensure excellent communication across the Music Service and its clients, providing outstanding customer care.


Personal Characteristics

  • Ability to work evenings on a weekly basis at rehearsals and concerts, plus occasional weekends.
  • Excellent communication skills, ability to work as a team member, and networking abilities.
  • Previous experience of working with children and young people or managing projects that are aimed at children and young people.
  • A cheerful nature is essential.
  • Positive, can-do attitude; happy to help.
  • Ability to prioritise and deliver high standards.
  • Flexible attitude to work.
  • Ability to work on own initiative with little supervision.
  • Ability to be creative and develop innovative strategies and solutions to promote music and the arts in the London Borough of Sutton.
  • Good people skills.


  • Very good literacy skills, including written and oral communication
  • Strong organisational skills
  • Effective time management, with an understanding of how this impacts on colleagues
  • Ability to work independently and as part of a team

Qualifications and experience – essential

  • Right to work in the UK
  • Some experience of administration and clerical systems within a work environment
  • Some experience as a supervisor
  • GCSE English and mathematics grade A-C
  • Excellent IT skills, particularly Office 365 and SharePoint systems. Web design and digital media skills would be desirable.
  • An enhanced DBS check will be carried out

Qualifications and experience – desirable

  • A music qualification is not essential but would be advantageous
  • Experience of (or a willingness to learn) web design and social media.
  • Project management and high-level organisational skills.
  • Is committed to the safeguarding and protection of children and young people.
  • Knowledge of requirements and expectations of working in a school setting including DBS checks, safeguarding, health and safety, dress code and professional conduct.

How to Apply

Please visit out website and follow the steps to apply.

Closing Date:
5th December 2019
10 December 2019
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