Skip to navigation Skip to main content

Sector Support Manager (Arts and Music)

£30,000 per annum

The Sector Support Manager will plan and implement strategies that support the retention and growth of organisations in the formal education sector to successfully deliver Trinity suites of arts qualifications.

Employer
Trinity College London
Location
Croydon
Contract Type
Full-Time Permanent
Closing Date
5th November 2018

The Sector Support Manager will plan and implement strategies that support the retention and growth of organisations in the formal education sector to successfully deliver Trinity suites of arts qualifications.

You will manage a portfolio of key customer accounts and be responsible for ensuring we deliver an exceptional customer service to them and our wider customers. This involves working across the formal education sector, including state and independent secondary schools, 6th form colleges, FE colleges and some HE institutions.

The main objective of the role is to achieve a high retention rate – you’ll help manage the overall onboarding process for new centres, manage feedback and complaints from customers to resolution and seek ways to enhance and improve our service offerings. You’ll use customer engagement data to identify opportunities for growth, work closely with Marketing and Communications to support retention campaigns and working particularly closely with colleagues in business development.

Your experience of working within the formal education sector, particularly if you have experience of delivering arts qualifications or working in music education will be highly valued. This role will suit someone who has an aptitude for project management and high commercial acumen who can take advantage of new business opportunities. You’ll be successful in this role if delivering a first-class customer service ranks highly in your priorities.

Some knowledge of UK arts and the cultural landscape would be desirable.

How to Apply

Please send a full CV with a covering letter, clearly explaining your interest and suitability for the role to recruitment@trinitycollege.com.

Please ensure that you enter the Job title in the subject heading of your email.

Closing Date:
5th November 2018
Share this vacancy:

This Job Vacancy has Closed

Browse all available jobs or sign up to receive job updates straight to your inbox.

Browse Jobs Job Alerts

Menu