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Online Membership FAQs

Get help accessing and using your online member account. Find answers to your frequently asked questions or contact us for additional help.

I'm a Music Mark member but I don't know my username or password?

If you have an active Music Mark membership but haven’t yet registered for an online account head over to our Access Request Form and submit your details. We’ll verify your membership, set up your account and email you your unique access details.

I registered recently but haven't been sent my access details

If you registered for access less than two working days ago your request may still be being processed. Otherwise the email address confirming your account details may not have landed in your inbox. Please check your spam/junk folders for an email with the subject ‘Your Music Mark account has been created‘. If you can’t locate it please contact us for additional help.

I've forgotten my password, how do I access my account?

You can reset your password, all you need to know is the username or email address associated with your account. Use our Password Reset Form to have a special one-time link sent to you by email which you can then use to access your account and set a new password. If you no longer have access to the email address that is linked to your account please contact us for additional help.

I've forgotten my username, how do I access my account?

You can use either your username or email address, combined with your password to log in to your account. If you have forgotten your username but know the email address associated with your Music Mark account you can use that to log in instead. If you don’t have a record of either your username or the email address connected to your account please contact us for additional help.

How do I change my password?

If you would like to change your password you can do that at any time from within the Profile details section of your account.

Contact Us

If you need additional help with your online account please feel free to contact us and one of the Member Support team will be happy to help.

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